Privacy Policy
Information used to arrange services and respond to your requests.
Who we are
loomynaation, 28 Chemin Du Martinot, 07300 Tournon-Sur-Rhone, France, is responsible for the personal information described in this policy. Contact [email protected] with privacy questions.
Information you provide
Depending on your interaction, we may receive your name, contact email, telephone number, service and billing addresses, selected services, scheduling preferences, order and payment-status information, correspondence, and any photos you choose to send for an assessment. Avoid including unnecessary personal information in photos or messages.
Purposes and legal grounds
Information is used to respond to enquiries, arrange and fulfil requested services, process and reconcile payments, provide support, handle cancellations and refunds, and meet applicable legal obligations. Depending on the purpose, processing is based on steps at your request before a contract, performance of a contract, legal obligations, or legitimate interests in operating and protecting the service. Where consent is required, it will be requested.
Service providers and partners
We may share information with trusted service providers, such as payment processors, hosting providers and customer support providers, as necessary to process payments or provide requested services. Site-access details may be shared with a service partner where necessary for agreed work. Delivery companies are relevant only if a separate physical delivery is agreed. We do not sell your personal information.
Retention
Information is retained only as needed for the purposes described and applicable legal obligations. Relevant retention criteria include the service relationship, unresolved support matters and required business records. You may contact us about a particular record; this policy does not specify an unverified fixed retention period.
Your rights
Subject to applicable law, you may request access, correction, deletion, restriction, portability, or object to relevant processing. You may withdraw consent where consent is the legal basis, without affecting earlier lawful processing. Contact us to exercise rights. You may also complain to the French data-protection authority, CNIL.
International processing
If a service provider processes information outside the European Economic Area, applicable transfer requirements must be met. Contact us for information about providers relevant to your service. This policy does not claim an unverified transfer mechanism or security certification.
Browser storage and updates
The website uses local browser storage to keep your selected cart items after refresh. See the Cookie Policy for the actual storage behaviour. Material policy changes will be reflected on this page.
Customer support: [email protected]